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Location: Narf?
Posts: 3755
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Because when I fix things, I make them worse


So I get an email on my AOL saying "Welcome to Instagram". Though I never signed up. It seems someone is using my name and addy for some b.s., and, to put it succinctly, I couldn't contact them to get it taken down. I looked online for some kind of alternative, and I found a number purporting to be their customer service.

I call it, a few rings, busy signal. I try about an hour later, a few rings, and I get someone. I explain the situation, then he tells me, in an Indian accent, that he is in billing. Okay. He transfers me. I tell the next guy (also with an accent) what the deal is, and we go through this song and dance of using a site called Supremo to let him connect and control my computer (when I give him the ID and the password...I had to do this twice, as the connection was lost at one point, and I think the password changed). He figures I got hacked.

So after a spell, he tells me that I did get hacked, that there's something called Zeus on my system (takes me to Wikipedia to explain it), that my anti-virus/malware stuff "isn't compatible" and should be uninstalled. He offers me three packages to get protection for my network, because he says it has none, ranging from $200 for 1 year, $300 for 3, or $600 for Lifetime. I go with 1 year (but get 2 more years for an extra $50).

He tells me it'll take 25-30 minutes to set this up and clean my comp. In that time, I let my Dad know what's going on, because it affects the network and thus all our devices. Over the course of telling him this, I realize I may've made a huge mistake, and that this guy now has my Debit card number. I have something of a meltdown.

I get back to my comp, and I see it's still being operated by someone. I see them take it to a site called ImDone consulting, where the purchase is made. They call back, to get approval of purchase, and I'm sitting here uncertain. I ask about the password they set up with this site, and they said that for security purposes, it's only for the company. I am too damn trusting.

My bro-in-law (who has an Associate's Degree that's relevant to this sort of thing) calls, I tell him, and he tells me that it's likely I've been scammed. I'm in a rage all over again. I check my MalwareBytes, McAffee, Webroot, Norton, the programs this guy said were incompatible, and notice I can change their compatibility to my OS (Windows 7). He suggests turning off and unplugging the computer for added safety and seeing what Best Buy has to say on the matter. I could reformat it, but I'm not going to find a Win7 disc.

So...yeah. Unless anyone here can confirm the validity and trustworthiness of "ImDone", even though I couldn't find jack about them with a Google search, I'm thinking I'm going to need to be extra cautious in the near future. Reverse phone searches for the number that called me gave me squat.

This is why I hate people.

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5/8/2016, 6:43 pm Link to this post Send Email to SporkBot   Send PM to SporkBot
 
MachSabre Profile
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Re: Because when I fix things, I make them worse


Ummmm... Dude. Contact your bank and cancel your Debit Card number. I'm 99% sure you've been scammed.

You didn't give your social security number too, did you?

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5/8/2016, 8:23 pm Link to this post Send Email to MachSabre   Send PM to MachSabre AIM
 
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Location: Narf?
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Re: Because when I fix things, I make them worse


Fortunately, no.

I did call my bank, and they said that I could dispute the charge when it occurs. In the meantime, I think I can just unplug my wireless receiver when I'm not online, and not have to turn my comp off.

Fun part: I ran MalwareBytes, then Webroot, and Norton after they "cleaned" my comp. Webroot found two threats, Norton 25.

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5/8/2016, 10:51 pm Link to this post Send Email to SporkBot   Send PM to SporkBot
 
Greatshot Profile
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Re: Because when I fix things, I make them worse


Yep, you got scammed. Cancel the account. Don't dispute the charges. Threaten to leave your bank if they don't cooperate. Also, from ANOTHER device, change the passwords to any service or site you use that has info (credit cards saved, personal info, etc) on file.

Next, REFORMAT your PC. Nuking it from space is the ONLY way to be sure the system is no longer compromised.

http://www.pcworld.com/article/248995/how-to-install-windows-7-without-the-disc.html

That'll walk you thru setting up a Win7 boot disc or USB
drive

While your PC is reformatting, do a hard reset on your router, and then set it up with a new name and different password. This is a bit of overkill, but there's no kill like overkill when it comes to scammers.

Beyond that, consider it a lesson learned to never trust anything that "smells funny" online. It's the wild west here, and this is the modern version of the protection racket of old.
5/9/2016, 6:11 pm Link to this post Send PM to Greatshot
 


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